Our Pet Care AI Agents are having thousands of conversations to book pet appointments each month. The volume of conversations and continuous training allows our AI to understand breeds (even when said wrong), and slang used by pet parents; This ensures we have more precise responses, lower error rates and fewer staff escelations.

Pattern recognition and call path automation based upon call purpose ensures appropriate follow-up questions and recommendations by the AI Agent to optimize the outcomes that matter to pet care companies (average revenue per appointment, customer satisfaction, appointments booked).

With over 16 years of experience in the pet care industry, our teams knowledge allows us to build the most performative AI Agents. We understand the variety of call paths, pet specific language, appointment types (and the nuances of scheduling), behavioral flags, safety flags and emotional nuancse out of the box.

Tens of thousands of pet conversation transcripts are used to train ourAI models to have emotional recognition that are attuned to specific phrases and conversations. This builds stronger relationships with pet parents, elevates trust and emotionally intelligent responses to a variety of call scenarios.

Hyper-specific conversational benchmarking is used to understand phrases that lead to bookings, conversion of new customer calls into appointments and regional variations in services. This allows our AI Agents to make tailored recommendations and improves operational KPI's for each pet business.

Pet care is a nuanced industry with a lot of rules, policies and processes to ensure everything runs smoothly. Our custom on-boarding process ensures that we capture the most basic of services and pricing, down to more complex booking rules around grooming duration by service, coat type and weight of the dog.