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The only Pet Care AI Agent. FetchDesk AI
Most pet business owners are using a pet care specific business management platform and there are a ton of places to hear more about others experience, features and support. There are currently 42 different platforms that focus on the pet care industry so you have a wide range of choice depending on your requirements and budget.
However, Pet Care focused AI Agents are super limited and so new that most people do not understand how to evaluate a solution outside of pricing. This guide is designed to help you ask the right questions to make sure you are going to get the results you are looking for.
- Integration. An AI Agent that doesn't integrate directly into your CRM and scheduling platform becomes less of a value add and more of a voicemail replacement. If your AI Agent can't integrate then you still have to have your staff book/change/cancel appointments. Your system isn't updated in real-time which could lead to double or over bookings and that impacts customers directly. The basic guidance is that if your AI Agent is not integrated, don't use it.
- Pricing. The most straight forward pricing model is going to be per minute based pricing. Depending on the LLM (large language model) being used by the AI Agent company, this range can be anywhere from .20c to $1 per minute. The larger the model (like OpenAI) the more expensive the per minute rate.
- Latency. This is one of the most critical aspects of ensuring your AI agent has a human like conversation with your customers. Latency refers to the time between you asking a question and the AI agents response. Natural human language is typically 500ms so if your AI agent takes 2000ms to respond, it's going to feel un-natural and will put-off your customers.
- Turn-Taking. The natural flow of a conversation involves interruptions and redirections. The ability for your AI agent to stop talking when you ask a follow-up questions or interrupt them to clarify something is critical. If your AI agent doesn't offer best in class turn-taking, then your customers will have to wait until the AI agent completes their response and they will be forced to ask the question a second time.
- Language Support. Did you know that there are 10 common languages spoken in the USA? To ensure your customers have the best experience it is important that you are able to support multiple languages within your AI Agent. AI Agents have the ability to detect and switch to the callers native language to serve them where they are. Make sure your AI Agent doesn't just speak english but has the ability to serve your Spanish, Chinese, French, Russian, Tagalog and Arabic speaking customers as well.
- Access. Your AI Agent should not live in a black box where you don't have access. You should ensure the AI Agent you choose provides you direct access to transcripts, live call recordings and key reporting to ensure you are being billed accurately and that your AI Agent is actually optimizing for more than just answering every call, but ensure your are driving the key metrics for growth and profitability.
- Live Call Transfer. Not every customer wants to talk to an AI Agent and not every call is best suited to chat with AI. For this reason, you want to make sure that your AI Agent can be configured to do a live call transfer to a human when needed. That could be by a direct request, detection of an upset customers and even call flows where the owner wants to just "check-in on their pet".
- Voice. The selection of the voice of your AI Agent is critical. You want a voice that connects with your customer demographics and the solution you choose should have access to thousands of high-quality voices to meet your needs.
FetchDesk AI provides flexibility, transparency, access and customization to ensure we build the most effective Pet Care AI Agent. With over 16 years experience working with thousands of pet care business owners, you can trust that they understand your business and what matters.