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Pet service companies are widely known to struggle with answering their phones. They are focused on providing high quality care for the animals in their facility, mobile grooming van or on the walks they are completing.
Unfortunately, when a call is missed, especially for a potential new customers, that person just goes to the next pet business to find their new provider. The impact is stagnate growth, loss of revenue and potentially a bad online reputation.
5 years ago there were no solutions for pet service companies to solve this problem without hiring more staff and expanding staff hours to ensure every call is answered. But in 2025, with the expansion and acceleration of conversational AI, pet service companies can now leverage AI Agents to book appointments, convert customers, sell packages and provide updates to pet parents.
This isn't to say that a pet business shouldn't continue to have a human first approach to their business, but a pet service appointment AI agent allows business owners to provide the highest quality of service and grow at the same time.
AI Agents are super customizable. You can choose a configuration where it's people first, allowing your staff 3 rings to answer the call before your pet care AI agent picks-up. You can choose to have your AI agent only answer "after-hours" calls. Or you can choose to have your AI agent answer every call 24/7 and transfer to a human when requested.
FetchDesk AI is the perfect solution for pet service appointment AI Agents. With transparent pricing of .20c per minute and integrations to some of the leading software providers in the industry, you receive an AI agent that has better than human results.