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Your front desk might be doing a great job from 8 AM to 5 PM. But what happens when a client calls at 7:45 PM asking about tomorrow’s grooming appointment? Or when a new pet parent discovers you on Google at 9 PM and wants to book? Or someone needs to cancel or reschedule after your team has gone home?
The answer: nothing happens. And that’s a huge problem.
Over 35% of calls to pet care businesses happen outside of normal business hours. Why? Because that’s when busy people get home from work, have time to research pet services, and remember they need to book or cancel. If you aren’t answering those calls, they aren’t leaving voicemails — they’re calling your competitor.
Missing just five after-hours calls a week can add up. If even two of those calls were from new clients looking to book, and your average lifetime value per client is $600, that’s $1,200 a week left on the table. Over a year, that’s more than $60,000 in lost revenue, not including frustrated existing clients or missed reschedules.
Modern pet parents don’t see “after-hours” the way businesses do. To them, you’re either available instantly or not worth the wait. They expect 24/7 availability, even if it’s just to ask a simple question or schedule online.
FetchDesk gives your business a virtual AI receptionist that answers every call, 24/7, sounding human and friendly. It books directly into your system and handles real questions about vaccines, grooming, daycare, and more. It doesn’t need breaks, sleep, or time off.
With FetchDesk AI, you never miss a call, even at midnight. New clients feel instantly taken care of. Existing clients can get help anytime. Your team can stay focused during the day without the stress of callbacks.
In today’s competitive market, pet parents will choose whoever answers first. FetchDesk AI ensures that’s always you. No more missed calls. No more lost clients. Just 24/7 support that works.