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- “Do you have any availability this week?”
This is the most frequent question from pet parents, especially when they're trying to book last-minute grooming or daycare.
How FetchDesk AI handles it: FetchDesk connects directly with your booking platform and reads live availability in real-time. It can guide callers through the scheduling process without staff involvement.
- “What vaccines are required?”
New clients almost always ask this, and your team often has to repeat the same list multiple times a day.
How FetchDesk AI handles it: FetchDesk automatically answers with a clear, pre-set list of your location’s vaccine requirements. If a pet’s records are on file, it can confirm them or request uploads from the client if anything’s missing.
- “How much does it cost?”
From grooming to boarding, pet parents want accurate pricing fast, but prices can vary based on size, breed, or service add-ons.
How FetchDesk AI handles it: Our system accesses your price list and delivers accurate, dynamic pricing tailored to the caller’s request. No more guesswork or undercharging.
- “Can I cancel or reschedule?”
These requests are constant, especially on busy weeks, and often tie up your staff during peak hours.
How FetchDesk AI handles it: FetchDesk manages cancellations and reschedules directly, following your custom rules and syncing with your CRM or calendar without human input.
- “Is my pet ready for pickup?”
This creates nonstop phone interruptions, especially for grooming and daycare operations.
How FetchDesk AI handles it: FetchDesk checks your pet status logs and gives clients real-time updates, keeping your team focused while delivering great service.
Why It Matters
These five questions make up the majority of inbound calls for most pet care operators. Automating them doesn’t just save time — it improves customer experience, increases efficiency, and helps you capture more bookings around the clock.