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Pet service companies are widely known to struggle with answering their phones. They are focused on providing high-quality care for the animals in their facility, mobile grooming van, or on the walks they are completing.
Unfortunately, when a call is missed, especially from a potential new customer, that person often just goes to the next pet business to find their new provider. The impact is stagnant growth, loss of revenue, and potentially a bad online reputation.
Five years ago, there were no solutions for pet service companies to solve this problem without hiring more staff and expanding staff hours to ensure every call was answered. In 2025, with the expansion and acceleration of conversational AI, pet service companies can now leverage AI agents to book appointments, convert customers, sell packages, and provide updates to pet parents.
This doesn’t mean a pet business shouldn’t continue to have a human-first approach. A pet service appointment AI agent allows business owners to provide the highest quality of service while growing at the same time.
AI agents are highly customizable. You can choose a configuration where your staff answers first, allowing your team three rings to pick up before your pet care AI agent handles the call. You can also have your AI agent answer every call 24/7 and transfer to a human when requested.
FetchDesk AI is the perfect solution for pet service appointment AI agents. With transparent pricing of $0.20 per minute and integrations with leading software providers in the industry, you receive an AI agent that delivers better-than-human results.